Customer support
Live chat, email and tickets. We handle payout queries, challenge questions and account issues with your rules in mind.
The support team your prop firm doesn’t have to hire.
We handle customer support, social media, CRM and design, so you can focus on running your firm.
Book a callSupport across your operation
Customer supportSocial media managementCommunity moderationCRM managementDesign teamReporting
What we handle.
Social media management
Content scheduling, replies and DMs across your channels. Keep the conversation moving and your voice consistent.
Community moderation
Clear rules and steady moderation for Discord, Telegram and your other trader communities.
CRM management
Setup, lead tracking, follow-ups and clean data. Keep the details organised and the next action clear.
Design team
Social graphics, promo banners and marketing creatives that stay consistent with your firm’s brand.
Reporting
Simple weekly updates on tickets handled and response times, so you know what’s happening at the desk.
A dedicated desk.
Not another thing to manage.
Bullpen fits into your firm. We learn your policies, work with your tools and keep your traders in the loop.
A team that knows your firm
Dedicated people who learn your rules, tone and escalation process.
Prop firm language, understood
Trained on challenges, drawdown, funded accounts and payout terms.
Practical, affordable packages
Get the support you need without building an entire in-house department.
Africa-based. Built around you.
Skilled talent, flexible coverage hours and real jobs for our team in Africa.
From a conversation to your team.
Book a call
Tell us about your firm, your traders and where you need a hand.
We map your support needs
We agree on channels, coverage, responsibilities and how to escalate issues.
We onboard your dedicated team
We learn your tools and policies, then get your desk ready to work.
The right support.
The right-sized desk.
Start with the essentials or bring your wider operation together.
Starter
For your everyday trader questions.
$499 /month
- Weekday coverage (8 hours)
- Ticket and live chat support
- Payout and account questions
- Fair use: up to 600 tickets per month
Growth
For support and the conversations around it.
$999 /month
- Everything in Starter
- Extended weekday coverage
- Limited weekend cover
- Social media management
- Community moderation
- Up to 1,500 tickets per month
- Weekly reporting
Full Desk
For a connected support operation.
$1,899 /month
- Everything in Growth
- 24/7 coverage
- CRM setup and management
- Dedicated design team
Need something custom? Book a call and we'll build it around your firm.
A few things
you might ask.
What is included?
Core support covers chat, email and tickets. Depending on your package, we can also handle social media, community moderation, CRM, design and reporting. We agree on the exact scope before onboarding.
How quickly can we start?
We confirm a start date after learning your requirements. Timing depends on the team, coverage and access to your tools, so we’ll map it out on the call.
What hours do you cover?
Coverage is planned around your firm’s needs and your traders’ time zones. We agree on hours and escalation arrangements before your team starts.
Does your team understand prop firms?
Yes. Our team is trained on prop firm terminology, including challenges, drawdown and payouts. We also learn your specific rules so answers reflect your firm’s policies.
How does pricing work?
Starter is $499/month, Growth is $999/month and Full Desk is $1,899/month. Book a call to choose your package and agree on coverage and scope. We can also put together a custom package for your firm.